Master.KG · Document

Delete your account

Updated: 23 September 2026

You can delete your Master.KG account yourself in the app, or ask support to do it. Here is how, and what happens to your data.

Delete the account in the app

1. Open Profile → Settings (masters: Account → Settings).
2. Tap “Delete account”.
3. If the account has active orders, open disputes, a debt or a balance, the app asks you to close those first.
4. Confirm the request. Support processes it within 30 days.

Delete the account without the app

Write to masterkg955@gmail.com or WhatsApp +996 551 575 420 from the phone number or e-mail the account is registered with, saying “Delete my account”. We verify it is you and delete the account within 30 days.

What is deleted

Profile, name, photo, contacts, addresses, devices and notification settings, chats. The account can no longer be signed in to.

What is kept

Completed orders, payment records and dispute records stay in the system without your personal data (anonymised): the clients and masters on the other side of an order keep their history, and financial records must be kept by law. Anonymised records are kept for up to 5 years.

Questions about this document — contact support.